Refund policy
Return & Refund Policy
At Authentic Embrace Wellness, we are committed to providing high-quality wellness products and professional therapeutic services. Please review the following policy regarding returns, refunds, and cancellations for both our online herbal shop and Licensed Massage Therapy & Bodywork services.
Herbal Products & Online Store Items
Returns
Due to the nature of our herbal and wellness products, we do not accept returns on opened or used items. To ensure product safety and quality, all sales of consumable wellness products are final.
Unopened, unused items in their original condition may be returned within 14 days of delivery for store credit or an exchange. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped or product defect).
Refunds
Refunds will only be issued for:
Items returned unopened and in saleable condition (within the 14-day return window)
Orders canceled before shipment
Please allow 5–7 business days for refunds to process after return approval.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 72 hours of delivery at info@authenticembrace.com with your order number and a photo of the issue.
Massage Therapy & Bodywork Services
Appointment Cancellations
We understand that life happens. To respect our time and that of other clients, we ask that you provide at least 24 hours' notice for cancellations or rescheduling.
Cancellations with less than 24 hours’ notice may be subject to a 50% late cancellation fee
No-shows will be charged 100% of the session fee
Repeated late cancellations or missed appointments may result in restrictions on future bookings.
Refunds for Services
Fees for completed sessions are non-refundable. If you are dissatisfied with your experience, please contact us directly. We are committed to addressing your concerns professionally and compassionately.
How to Initiate a Return or Refund Request
Please email us at info@authenticembrace.com with the following:
Your full name
Order number or appointment details
Description of the issue
Photo(s), if applicable
We will respond within 1–2 business days to guide you through the process.
Health & Safety Notice
For health and safety reasons, we cannot accept returns on any consumable wellness products once opened. This includes teas, tinctures, salves, and custom-blended herbal formulas.